Our Policies

We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. To ensure that we can accommodate all our clients and maintain a high level of service, we kindly ask you to adhere to the following cancellation policy:

Notice Requirement: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client.

Late Cancellations: Cancellations made within 24 hours of the scheduled appointment time will incur a cancellation fee of 25% of the service cost.

No-Shows: Clients who do not show up for their appointment without prior notice will be charged 50% of the service cost.

Deposits: Deposits are non-refundable. If you cancel your appointment with less than 24 hours' notice, your deposit will be forfeited.

Rescheduling: If you need to reschedule your appointment, please do so at least 24 hours in advance to avoid any fees. Rescheduling within 24 hours of the appointment may result in a rescheduling fee.

Emergency Situations: We understand that emergencies happen. Please contact us as soon as possible if you are unable to make your appointment due to an emergency, and we will do our best to accommodate you.

Thank you for your understanding and cooperation. Our goal is to provide the best possible service to all our clients, and your adherence to our cancellation policy helps us achieve that. If you have any questions or need to cancel or reschedule an appointment, please contact us at 540-914-6229.

We appreciate your continued support and look forward to serving you.

At Rebel Heart Beauty Co, we are dedicated to providing a safe, respectful, and welcoming environment for all our clients and staff. Sexual harassment in any form will not be tolerated. We reserve the right to refuse service to anyone if we feel that our safety or the safety of our staff is compromised.

Consequences of Sexual Harassment:

Clients who engage in sexual harassment will be banned from our premises and services. We reserve the right to take any necessary actions to ensure the safety and well-being of our staff and clients.

We take sexual harassment very seriously and are dedicated to ensuring that Rebel Heart Beauty Co is a place where everyone feels safe, respected, and valued.

At Rebel Heart Beauty Co, we strive to provide a positive and professional environment for all our clients and staff. To ensure a pleasant experience for everyone, we kindly ask that clients adhere to the following conduct guidelines:

Respectful Behavior: Please treat our staff and fellow clients with kindness, courtesy, and respect at all times.

Personal Hygiene: We appreciate clients maintaining good personal hygiene before arriving for their appointment.

Arrival Time: Please arrive on time for your scheduled appointment to ensure you receive your full service. Late arrivals may result in a shortened appointment time out of respect for other clients' schedules.

Communication: Clearly communicate your preferences and concerns to your service provider to ensure your satisfaction.

Cell Phone Use: We kindly request that cell phones be silenced or turned off during your appointment to maintain a peaceful environment.

Children and Guests: To ensure a relaxing experience for all clients, please arrange childcare for any children not receiving services and limit accompanying guests unless necessary.

Feedback: We welcome feedback and encourage open communication. If you have any concerns or suggestions, please feel free to discuss them with our staff.

No-Show and Cancellation Policy: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. No-shows and late cancellations may result in a fee.

Respect for Property: Please treat our facilities, equipment, and products with care and respect.

Appropriate Attire: Wear appropriate clothing during your visit to ensure comfort and modesty.

Intoxication: We reserve the right to refuse service to any client who appears to be under the influence of drugs or alcohol.

Non-Discrimination: We do not tolerate any form of discrimination or harassment based on race, gender, sexual orientation, religion, age, disability, or any other protected characteristic.

Thank you for your cooperation in maintaining a positive and respectful environment for everyone at Rebel Heart Beauty Co. If you have any questions or concerns about our Client Conduct Policy, please feel free to discuss them with our staff.

At Rebel Heart Beauty Co, we want you to be completely satisfied with your purchases. Please review our return policy below:

Completed Services: We do not offer returns on completed services. If you are dissatisfied with your service, please let us know during your appointment, and we will do our best to address your concerns.

Unopened Products: We accept returns of unopened products within 2 weeks of purchase for a full refund or exchange. The product must be in its original packaging and condition.

Exceptions: Due to hygiene reasons, we cannot accept returns on opened or used products, as well as certain items such as skincare tools and accessories.

Refunds: Refunds will be issued to the original payment method upon receipt of the returned product. Shipping charges are non-refundable.

How to Return: To initiate a return, please contact us with your order details. You will be responsible for the cost of return shipping unless the return is due to our error.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or refund.

In-Store Returns: Products purchased in-store must be returned to the store location where they were purchased.

Gift Returns: If you received a product as a gift and would like to return or exchange it, please contact us for assistance.

Please note that all returns are subject to approval. We reserve the right to refuse any returns that do not meet our return policy criteria.

If you have any questions or need further assistance regarding returns, please don't hesitate to contact us.

Thank you for shopping with Rebel Heart Beauty Co.

At Rebel Heart Beauty Co, we value your time and want to ensure that you receive the best possible service during your appointment. Please adhere to the following arrival time policy:

Arrive Promptly: Please arrive on time for your scheduled appointment. Arriving on time ensures that you receive your full service and allows us to maintain our schedule for other clients.

Early Arrival: We recommend arriving 5-10 minutes before your scheduled appointment time to allow for check-in, consultation (if needed), and to ensure a relaxed start to your service.

Late Arrival: If you anticipate being late, please notify us as soon as possible. We will do our best to accommodate you, but please understand that arriving late may result in a shortened appointment time out of consideration for other clients' schedules.

No-Show Policy: If you do not arrive for your appointment and do not provide advance notice, you may be considered a no-show, and a cancellation fee will apply.

Cancellation Policy: If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice to avoid a cancellation fee.

We appreciate your cooperation with our Arrival Time Policy to ensure a smooth and enjoyable experience for all our clients. If you have any questions or concerns, please feel free to contact us.

Thank you for choosing Rebel Heart Beauty Co.